1. The Complaint: Catalyst of Discipline

    March, 22 2017 | 14

    The complaint is the seed from which discipline is born.

    Like a seed, a licensee may not even know a complaint has been made... Read More

  2. What Is An Agency?

    January, 19 2017 | 14

    What is an agency? The answer is more complex than it would appear.

    Let’s go back to sixth grade social studies. You are learning... Read More